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Graeme Robertson, Director, brings over 10 years of experience in the construction industry, with a background spanning technical estimating, sales management, and contract management. He’s passionate about creating a business that people can truly trust – taking real pride in ensuring every customer feels confident, happy, and eager to recommend the company to friends and family.
Known for his approachable leadership style and knack for bringing out the best in his team, Graeme keeps things running smoothly with a healthy dose of humour. Outside of work, he loves spending quality time with his family and making sure his kids are always smiling and having fun!
Alasdair Graham – Director – Alasdair is an experienced Surveyor and Business Development Manager and has worked with companies such as British Gas as well as owning his own Solar Panel Installation Company. Alasdair’s technical knowledge and friendly, honest approach to surveys is a big factor in the success of RGM Heating Ltd, putting all customers at ease and working together with the customer to find the best heating solution for them.
Lucy – Office Supervisor – Lucy a local from Rosyth, started with RGM Heating Ltd as part of the government’s Kickstarter scheme and has successfully earned her a full time position with RGM. She is the friendly and helpful voice that you will hear when calling the office and her main duties include dealing with customers, booking in jobs, placing orders and all relevant admin that comes with the role.
Lauren is our Office Manager and plays a key role in keeping things running smoothly behind the scenes while making sure customers receive a positive and professional experience from start to finish.
She enjoys taking on new challenges and is passionate about delivering excellent customer service and creating efficient processes that help both the team and customers alike.
Before joining RGM Heating in January 2026, Lauren spent seven years working for an electrical company, progressing from Administrator to General Manager. Looking for a fresh challenge, she made the move into the plumbing and heating industry and has embraced learning the trade and adapting her experience to a new sector.
Outside of work, Lauren enjoys working on her garden, socialising with friends, and attending live music gigs.
Our longest-serving engineer, Billy, is a staple in the RGM family. He is our go-to when it comes to smart controls and is always available when the office team needs to pick his brain.
You will have to be fast to keep up with Billy, though, as he is always going for a run.
Grant is one of our Gas Engineers and enjoys the challenge of problem solving, particularly when it comes to diagnosing faults, carrying out repairs, and finding the best possible way to complete a job.
His strengths lie in boiler pipework installations, where his experience and attention to detail help ensure high-quality workmanship every time.
Originally from Glasgow, Grant relocated to Dunfermline before joining RGM and trained as a plumber and gas engineer straight from school, giving him years of hands-on industry experience built from the ground up.
Outside of work, he enjoys spending time with his partner and their son, as well as running, hill walking, and socialising with friends.
Stewart is our Apprentice Gas Engineer and is enjoying building his skills in the trade while learning and working with the variety of experienced colleagues. He values the opportunity to work with different people every day and is steadily developing his confidence and knowledge on the job.
Stewart’s strengths lie in being organised, strong prep-work, and growing his pipework skills as he gains hands-on experience across the industry.
He joined the team straight from school as an apprentice, following his passion for working in the trades and building a long-term career in the field.
Outside of work, Stewart is passionate about music – he enjoys going to live gigs, playing a variety of instruments, and spending time socialising with his friends.
Kev heads up our insulation team, and he won’t thank us for it, but he can do it all (or at least give it a good bash)! If you have any insulation work being completed by RGM, Kev will be there with a cheery smile.
Kev enjoys nothing more than a relaxing night with a glass of wine (or two), but with a young family and a baby on the way, these nights are few and far between, so go easy on him.
Kyle joined us in March 2025 as contracts manager, bringing over 20 years of experience working on the tools. He has quickly taken to his role and is always willing to jump in and help, proving that once an engineer, always an engineer.
Kyle enjoys his coffee and running to keep himself fit. Recently, a new father, Kyle will enjoy more coffee. There won’t be much time for running, but he’s sure that carrying around his new born will keep him just as fit!
Rhys is one of our Gas Engineers and takes real pride in delivering a high standard of work while making sure every customer receives a friendly, reliable service.
His main area of expertise is boiler installations, where his attention to detail and hardworking approach help ensure every job is completed to the highest standard.
Before training to become a gas engineer, Rhys worked at Screwfix for four years, building strong product knowledge and customer service experience that still benefits his work today.
Outside of work, he enjoys running and spending quality time being a proud and devoted dad.
Proving his worth when he came to us as a placement on his gas course, Ian splits his time between the gas and the insulation team. He’s a favourite with customers for his gentlemanly manners.
A budding gardener, in his spare time, Ian likes to grow his own vegetables!
Becca is one of our Administrators and enjoys being part of a strong, supportive team while helping customers with their requests and keeping busy schedules and diaries organised.
Friendly, approachable, and dedicated, Becca is especially skilled in accounts administration and takes pride in making sure everything runs smoothly behind the scenes.
She joined the company straight from school and initially went on to study business at university before deciding she wanted to begin building her career. Becca then completed a Modern Apprenticeship in Business and Administration with the team and has continued to grow her experience ever since.
Outside of work, she enjoys socialising with friends, going out for meals, and spending quality time with her family, friends, and boyfriend.
Rachael is our Administration Supervisor and is passionate about helping customers in need through the Warmer Homes contract, ensuring they feel supported and looked after every step of the way. Known for her attention to detail, excellent customer service, and strong people skills, Rachael plays an essential role in keeping everything organised and running smoothly behind the scenes.
Before joining RGM, she worked for many years at a car sales garage before deciding on a career change and bringing her experience and customer-focused approach to the team. Outside of work, Rachael is a dedicated cheer mum and soccer mum, and takes great pride in getting her washing out on the line whenever the weather allows!
David is our newest member of the team here at RGM, helping with the insulation team. After a successful trial period, we were delighted to bring David on board.
In his spare time David enjoys watching football, going to the gym, and walking his dog Patch!
David has lost four stone since working with us stop insulation is a tough job, but David is more than a match for it!
Trevor is our Gas Manager and brings a calm, knowledgeable, and reassuring approach to every project.
He enjoys helping customers understand the work being carried out and making sure they feel confident and at ease throughout the process. With extensive industry knowledge and strong people skills, Trevor is experienced across boiler and heating systems as well as renewable technologies, including heat pumps. His approachable nature and wealth of experience make him a trusted point of contact for both customers and the team.
Outside of work, Trevor enjoys spending time with his family and keeping active through various sports.
Henry is one of our Gas Engineers and takes on Roofing tasks, bringing a wealth of hands-on experience, adaptability, and a friendly approach to every job. He enjoys helping customers stay warm and comfortable while building genuine connections through honest, down-to-earth service.
Henry’s expertise includes installations, vertical flues, and tackling a wide range of roofing work with confidence and precision.
Before joining the team, he spent five years in roofing, completing his apprenticeship and earning Apprentice of the Year while gaining experience in slating, tiling, roughcasting, flat roofs, lead work, and guttering.
In 2011, Henry joined the Army, serving for 14 years and reaching the rank of Sergeant, with opportunities to work alongside military teams across the world before being medically discharged.
Outside of work, he enjoys spending quality time with his family, fly fishing, and going to live music gigs.
Henry is one of our Gas Engineers and takes on Roofing tasks, bringing a wealth of hands-on experience, adaptability, and a friendly approach to every job. He enjoys helping customers stay warm and comfortable while building genuine connections through honest, down-to-earth service.
Henry’s expertise includes installations, vertical flues, and tackling a wide range of roofing work with confidence and precision.
Before joining the team, he spent five years in roofing, completing his apprenticeship and earning Apprentice of the Year while gaining experience in slating, tiling, roughcasting, flat roofs, lead work, and guttering.
In 2011, Henry joined the Army, serving for 14 years and reaching the rank of Sergeant, with opportunities to work alongside military teams across the world before being medically discharged.
Outside of work, he enjoys spending quality time with his family, fly fishing, and going to live music gigs.
