FAQs
Gas Safety Questions and Answer FAQs
It is difficult for us to quote a price for a new boiler over the phone as there are many different types of boilers and it is important that the correct boiler is chosen for your property and lifestyle. Therefore, it is essential for us to arrange for a fully trained surveyor to come out to your property to assess your existing boiler and pipework, recommend a new one and determine the amount of work that is involved. After this assessment we would be in a position to provide you with an accurate quote.
Yes, it is free for you to make an appointment for one of our surveyors to visit your property. Once the surveyor is at your property you can either choose to go ahead with the provided quote or get back to us later.
We install the leading manufacturer brands of boiler – from Worcester Bosch to Vaillant and everything in between. Your property and lifestyle determine the specification of boiler that is required. Our trained surveyors will be able to recommend the most suitable boiler for your home once they have completed the initial survey.
Yes, we offer a number of different payment methods to suit and can also arrange for 0% finance options (subject to conditions).
RGM Heating Ltd, registered address 16 Cromarty Campus, Rosyth, Dunfermline, Fife, Scotland, KY11 2WX, company number SC667281is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 935231. TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.
Yes, we service all type of Boilers and Systems. Every customer that comes to RGM Heating is treated with honesty and valued equally.
We offer a full range of services to help keep your home in working order throughout the year including boiler servicing, installation, repairs, and maintenance plans. We also specialise in Loft and Underfloor insulation, PAT Testing, CP12s, and Legionella testing which is ideal for landlords. RGM can also help with plumbing work and Interlinked Fire Alarm Installation, radiator installs, pipework, and Full Heating System Power Flushes.
We are fully licensed, insured, and background checked. We are Gas Safe registered (64999) meaning we can legally work with gas. We have public liability insurance and are Which? And Fife Trusted Trader which you acquire through stringent vetting processes.
We cover Fife, Edinburgh, Dundee, and Perth.
We aim to get out to emergency calls as quickly as we can (usually within 24 hours)
Absolutely! We offer free, non-obligation surveys. We aim to do these on-site so we can meet the customer and supply the most accurate quote we can.
We have tickets for and can work with Mains gas and Liquefied Petroleum Gas (LPG)
To maintain safety, working order, and manufacturer’s warranty you should be getting your boiler serviced every year and we have service plans to help you with this.
We follow strict Health and Safety measures during every job by producing risk assessments and we have lone working policies to help our engineers understand the risk they may face. All our engineers are Gas Safe registered.
Due to our close working relationship with the leading boiler manufacturers in the UK, we can offer long manufacturer’s warranties on the boilers we install. RGM offers a 3-month warranty on all the work we carry out.
Yes, we can help with most ‘energy-efficient upgrades’ including Loft and Underfloor Insulation. We are also Trustmark accredited (Trustmark is the UKs only Government Endorsed Quality Scheme. Trustmark registered businesses provide a minimum of 2 years guarantee for all works carried out)
As per our ‘Prices’ page, our initial call-out including up to 60 minutes of labour is £80+VAT and £35+VAT for every 30 minutes thereafter. Boiler services start from £75+VAT.
Having a Carbon Monoxide alarm placed by any gas appliances will alert you of any poisonous gasses that you cannot see or smell. Having these appliances serviced every year will also alert our engineers to any potential gas leaks.
Phone SGN, Scottish Gas Network (they will attend free of charge) – 0800 111 999
Open your meter and follow the instructions on how to turn the gas off via the isolation valve. Please give us a call if you need advice on how to do this.
Open your meter and follow the instructions on how to turn the gas off via the isolation valve. Please give us a call if you need advice on how to do this.
No. Our office hours are 08:30 – 16:30. During this time we will endeavour to help with any emergency calls that come in.
During our office hours, you can call us on 01383 435993 or email office@rgmheating.co.uk
Yes, we have over 200 online reviews on various platforms (Google, My Builder, Trusted Trader, etc.) where customers are kind enough to leave a review.
Yes, we offer finance and £0 upfront cost.
